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September 06, 2016

Comments

Abdul Muis

Android Authority have a great article about Samsung Corporate Culture.
http://www.androidauthority.com/samsung-galaxy-note-7-recall-history-714821/


"...........

According to a report in the Korea Herald, what we’re seeing is the echo of a change in company policy all the way back in 1993. At the time, the company suffered from an abysmal defective rate. Their products were assembled from components so poorly manufactured that workers had to use knives to cut misshapen plastic parts so that they could fit into the washing machines they were designed for.

.........

After watching footage from production and assembly, chairman Lee Kun-hee reprimanded the company’s executives and called for a sweeping change in the company’s policies. He told Samsung workers to “change everything but your wife and kids.”

........

Over the course of the next year, business practices were gradually implemented that aimed to increase product quality. However, in 1994, Samsung finally had to put their money where their mouth was.

That year Samsung launched the company’s very first wireless phones, which were regarded as revolutionary at the time. However, these devices suffered from an absolutely catastrophic defective rate of 11.8 percent.

Samsung elected to recall 150,000 of these phones from the market, and they were destroyed in front of 2000 employees. The total value of these devices was somewhere around 5 billion won.

The company was again tested in 2009, when they were forced to recall 210,000 refrigerators after some of them had been found to spontaneously explode. This constituted the largest home appliance recall that had ever been executed at the time.

So while it remains to be seen whether the Galaxy Note 7 recall will have a profound effect on Samsung’s bottom line and the device’s place in the smartphone market, the move is hardly out of character for the company. On some level, this is business as usual for Samsung."

Huber

Wouldn't a removable battery be just nice now?

Samsung could simply ship a new battery to every customer and call it a day. Instead, they now have to take back the handsets themselves :-)

I hope this really costs them money, then they'll probably think about designing a device which is 2mm thicker, but has a removable battery.

This idiocy to glue everything together instead of making it easily servicable has to stop! But on the other hand it's also the fault of the customers who buy such crap, like "oh look my phone is so PREMIUM, it really feels well when I touch it, I LOVE it! Now let's put it in some ugly case so that it doesn't get scratches! Then I can take it out every time I like and admire its premiumness!"

Stupid American

Things like this happen, and I believe Samsung is handling it well. However, it's interesting to compare the place Samsung holds in the public's mind verses Apple. Can you imagine if this had been Apple? It'd be all over the news, 24/7 world wide.

Heck, with Samsung they haven't even bothered to come up with a "-Gate" name. "Explosion Gate" or "Battery Gate" or "Your house might burn down Gate"

paul

@Huber

> This idiocy to glue everything together instead of making it easily servicable has to stop!

I totally agree! Hopefully Nokia future phones will have user replaceable batteries.

paul

iPhone Antenna-gate again?

iPhone models are WORSE than competitors for antenna signal

http://www.dailymail.co.uk/sciencetech/article-3774692/Is-calls-cutting-iPhone-models-WORSE-competitors-antenna-signal.html

iPhone 6s Plus, 6 and SE were also ranked near the bottom for call quality
The call quality was worse for those holding iPhones in their left hand
The study was based in the Nordics so signal could vary in other countries
The HTC Desire 626 was ranked top for right-handed phone users

Abdul Muis

@Huber

I also hope this will mark the end of NON-removable battery.

@Stupid American

Simple reason. Apple always BRAG on how GREAT/PREMIUM they're product are. They always associate their product with PERFECT. Thus, when shit happens, it will backfire to them because their user EXPECT THE BEST for the PREMIUM money they spend.

Stupid American

You think Samsung (and everybody else) doesn't "brag" about their products? Get real. It's called MARKETING and everyone does it. But so few do it nearly as well as Apple

Tomi T Ahonen

Hi everybody

So now there is fear the Note 7 will also burn on airplanes and cause air accidents (fair concern). So several airlines have banned the use of Galaxy Note 7 on planes. Thats a big ouch for frequent travellers and will damage Samsung's brand. Note - it will also cause a LOT of arguments with cabin staff and various obnoxious passengers with their Galaxies, and arguments about is that a Galaxy Note and can someone use it or not... I'd think an easy resolution will be to then to simply forbid use of all Samsung branded phones and tablets onboard. An even bigger ouch.

Tomi Ahonen :-)

Wayne Borean


This may damage the Galaxy Note brand so badly that Samsung may have to change it. At the same time Samsung's quick action to fix the problem may enhance the Samsung brand itself, and force other companies to 'do a Samsung' when issues arise.

Here's looking at you General Motors with your ignition switch problems!

Abdul Muis

I wonder why iPhone never been banned by FAA too.

iPhone 4
http://gizmodo.com/5863179/this-iphone-4-spontaneously-caught-fire-in-a-flight
"The owner of the self-combusting iPhone wasn't doing anything extraordinary with it. The iPhone's battery just started to overheat in the middle Regional Express' flight ZL319, going from Lismore to Sydney. According to the airline, the flight attendant extinguished following standard emergency procedures. Nobody was injured."

iPhone 5
http://www.cultofmac.com/291864/iphone-5-catches-fire-mid-flight-causes-emergency-evacuation/
"The plane’s cabin quickly filled with smoke after a girl’s iPhone 5 spontaneously burst into flame, but luckily the flight hadn’t taken off yet. Flight crews asked everyone to disembark once the first signs of smoke were seen, but its cause wasn’t immediately apparent until the young girl checked her bag to find flames and smoke radiating out the iPhone."

iPhone 6
http://komonews.com/news/local/girls-iphone-bursts-into-flames-mid-flight-i-thought-we-were-going-down
"Anna Crail says she was watching a movie on the way to spring break when flames started shooting out of her iPhone 6."

Burn house too.... iPhone 5
http://www.independent.co.uk/news/uk/home-news/man-dies-in-house-fire-in-reading-after-leaving-his-iphone-charging-overnight-a6853601.html
"A man died in a house fire caused by the overheating of an iPhone 5 battery which was plugged in to charge overnight, an inquest heard."

Ouch

Finnair (remember the Finnish airline that is far ahead of others in using mobile tech?) has now added guidance for use of Note 7. You are not allowed to have it in check-in baggage, only in your hand baggage. In addition it needs to be turned off and not taken out of the bag at all during the entire flight.

https://twitter.com/FinnairSuomi/status/774648673510842368

Abdul Muis

https://www.youtube.com/watch?v=tKk74wDg2as&t=59
Hmmmm.....

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