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October 16, 2015

Comments

Wayne Borean


Ah! More numbers to play with!

Tester

@NO ONE:

"http://fortune.com/2015/10/16/apple-ibm-helpdesk/?xid=yahoo_fortune"

I already commented on this in another article. It's funny how everybody is drawing the wrong conclusion here.

It's not Macs vs. Windows that's more service friendly. It's the USERS that switch to Macs that are more service friendly. Because you can bet that these are people willing to invest time in the computer they are using, whereas a large number of people who stick with Windows are those who cry for help with the tiniest problem they encounter. These would also cry for help if they had a Mac. And most of these calls are not real problems but time wasters.

My brother-in-law works in computer support and from the stories he tells it's quite obvious that the vast majority of calls comes from people who do not know their way around a computer, regardless of operating system. But these are not the type that would exchange what they know with something they don't.

abdul muis

@Tomi

"Why are you not using SMS and MMS"

.
About MMS,
Perhaps price??
In some country the price for MMS is a lot higher than SMS, and co go as high as 1:10. If you do bulk, even a 1:2 i.e. $100,000 vs. $200,000 seems big.

NO ONE WANTS WINDOWS

@Tester, windows is just crap. For decades people have been subject to this crappy insecure unstable complex POS (WHY do you think these SAME PEOPLE don't buy the POS called windows phone??? ...hint they know windows is CRAP). When they try something else the are gone from microsoft. Apple and chromebook are much better alternatives than being spied on by microsoft. The answer is simple. microsoft software is just complex buggy CRAP! I would pester the IT departments too if I had to deal with windows all day long. It's NOT a pleasure to use.

All you microsoft astroturfers jump and down while yelling: NO ONE WANTS WINDOWS ON A PHONE!

chithanh

The IBM report is about users who opted in to getting a Mac, ie. who already knew that the Mac would work better for them than Windows PCs. Also those users were informed enough to actually make that choice. Therefore it is not surprising that their number of support requests is lower.

I would be cautious drawing any conclusions before we see the migration complete to the planned extent. With knowledge of the total number of support requests (Win+Mac) combined before and after we could say more.

The only thing which we can say with the current data is that if you offer Macs as a non-default choice, the users who make that choice will cause a much lower number of support requests compared to those who don't.

abdul muis

http://www.forbes.com/sites/ewanspence/2015/10/14/iphone-6s-fastest-adoption-japan/

"It’s not all good news for Apple, as the global adoption rate of the iPhone 6S and 6S Plus is lagging behind last year’s release of the iPhone 6 and 6 Plus. The new handsets are on 2.7 percent of Apple’s total active devices, while last year’s models reached 4.0 percent in the same timescale. That’s down almost a third down year-on-year, although the increased size of the iOS device market should be taken into considered, along with Apple’s own sales figures of thirteen million devices."

Device sold percentage
New iPhone 6S/6S+ -- 2.7%
Old iPhone 6/6+ ---- 4.0%

The new iphone is NOT selling well....
... according to Forbes / Ewan Spence

chithanh

@abdulb muis
> About MMS,
> Perhaps price??

Be aware that Tomi is talking about targeted opt-in marketing. This is not sending out unsolicited bulk messages, companies expect orders of magnitude better response rate here.

Henry Sinn

Hi Tomi.

Great to read a blog that touched on media and advertising again.
It's been way too long between blogs... :-(
How about some more "boomers" like you used to do?
eg http://communities-dominate.blogs.com/brands/2012/03/some-cases-of-mobile-advertising-excellence-from-around-the-world.html
Bring it on

Tester

@The shit poste (i.e. NO ONE WANTS...)

Get some tranquilizers, dude. High blood pressure is not healthy! :D
How about trying to do some serious discussion for once, insteaf of constantly bashing dissenting opinions or outright insulting others? (Oh well, I forgot, you are incapable of acting like a civilized being...)

Going through your diatribe:

"windows is just crap."

Highly debatable, but ultimately just your personal opinion. If it was 'just crap' nobody would use it anymore.

"For decades people have been subject to this crappy insecure unstable complex POS (WHY do you think these SAME PEOPLE don't buy the POS called windows phone??? ...hint they know windows is CRAP).

Wrong conclusion. Windows Phone failed because it was NOT Windows! It was 100% incompatible in the beginning, unable to create any synergies at all.
And when some attempts of bridging the gap were made, they were utterly misguided, resulting in the Windows 8 disaster. Windows 10 is too late to fix the error.
Yes, WP7 was indeed crap. WP8 failed for other reasons than being 'crap', but it'd take too long to list them all.


"When they try something else the are gone from microsoft. Apple and chromebook are much better alternatives than being spied on by microsoft."

Yes, instead they get spied upon by Google and Apple. Great trade! And a Chromebook isn't even a fully functional computer, so urgh! Guess why I use Firefox as my webbrowser and not Chrome!


"The answer is simple. microsoft software is just complex buggy CRAP! I would pester the IT departments too if I had to deal with windows all day long.


Yeah, the answer is simple: You are merely a troll. Working for Apple and promoting their overpriced product for a change???

"It's NOT a pleasure to use."

You know what? That's MacOSX for me! Not a pleasure to use because it's sorely missing some things I absolutely NEED for quick work on a computer. I'd rather use Linux than Mac if it was actually usable for doing the things I do for work.


@chithanh:

"The IBM report is about users who opted in to getting a Mac, ie. who already knew that the Mac would work better for them than Windows PCs. Also those users were informed enough to actually make that choice. Therefore it is not surprising that their number of support requests is lower."

Precisely that. But in the name of propaganda this evident conclusion gets conveniently ignored.

Just so to say, I never had to call support for my Windows work PC - but the Mac I use for iOS development started to act up really strangely after updating the OS to El Capitan, and I'm desperately waiting for Support to fix it. Having a boot-up time of 10(!) minutes is certainly not fun.


NO ONE WANTS WINDOWS

@Tester about you pathetic attempt to defend microsoft CRAPPY software! (your -sort of - what's wrong with WP question) "it'd take too long to list them all" ...the list IS the VERY DEFINITION of why windows is CRAP!

Most of the intelligent people reading this blog know the CRAP called WINDOWS IS THE LIFE BLOOD OF THE VIRUS INDUSTRY!!! PERIOD!!!! ...and everyone else knows it too and the result NO ONE WANTS WINDOWS ON A PHONE!

Now microsoft wants to spy on you and force updates (we know from experience how that will work based on microsofts past AND the extensive experience of all users of microsoft crappy products already know windows 10 is just more microsoft abuse)

...and YOU are suggesting people and companies should put up with forced updates to this unstable, privacy invading, insecure CRAP! ...now isn't that special :-)

There is simply no other word for windows but CRAP except for TOTAL CRAP. :-) Apple and Chromebook are much better alternatives as the market moves away from the windows CRAP and in case there is any confusion ....I mean CRAP!!!

microsoft astroturfers jump up and down while flapping your arms and yell: NO ONE WANTS WINDOWS ON A PHONE!

NO ONE WANTS WINDOWS

WHY Windows is CRAP? I couldn't say it better :-) Crank up the volume and enjoy! ...the first link (below) systematically tells it like it is ...in words the even our dumbest microsoft astroturfer will understand!! There are multiple videos for every windows version, such windows popularity ...now isn't that special!

https://www.youtube.com/watch?v=K9Qo_2I0NvQ
https://www.youtube.com/watch?v=DY_FWpr8BX8
https://www.youtube.com/watch?v=5GU5uv28a3I
https://www.youtube.com/watch?v=IbD2HlERpvs
https://www.youtube.com/watch?v=a2NBQKCjUGA
...etc. There are lots and lots more

Windows 10 spying is become very well known and even more abusive:
https://www.youtube.com/watch?v=YOZ-mwaDhlo
https://www.youtube.com/watch?v=_lndslWef6M
https://www.youtube.com/watch?v=tWs6mk-HWLk
..etc lots more if you want

...and yes astroturfers please tell us again just how much the public loves windows ...NOT!

Check out Facebook LoL!

https://www.facebook.com/Microsoft-Windows-is-a-piece-of-crap-130289456981449/

and more love of windows "CRAP" at:

http://doncharisma.org/2013/07/18/windows-8-is-crap-rubbish-awful-terrible-horrible-slow-a-disaster-a-flop/

http://lifehacker.com/384545/superior-alternatives-to-crappy-windows-software

http://dottech.org/94027/this-hilarious-video-explains-why-windows-8-sucks-video/

For more, just search "windows" and "Crap" and enjoy LoL!!!

Hey microsoft astroturfers climb up to the top of your roof and shout: NO ONE WANTS WINDOWS ON A PHONE! LOL!

Per "wertigon" Ekström

@NO ONE...

Take a chill pill dude, Windows may have it's flaws, granted. But have you seen the Android security nightmare lately? Windows is certainly not the only virus-infested platform out there.

However, I for one won't mourn the day when Windows finally loses it's grip on the desktop. It's only a matter of time now, and I do know very few systems will screw it up as badly as Windows did. But, their slip will be slow driplets for the next decade or so, and 2025 we might see 12% Linux and 8% OSX on the desktop... :)

chithanh

I think the day will come sooner. Not tomorrow, but maybe in 5 years rather than 10.

ChromeOS already has roughly the same share in the PC market that Windows has in the smartphone market. And ChromeOS is rising while Windows Phone is declining: Microsoft earnings report from today said they sold only 5.8 million Lumias last quarter (down from 9.3 million a year earlier).

Winter

A lookback:

A History of Android Market Share: How Google's Mobile Operating System Dominated the Globe
http://www.fool.com/investing/general/2015/10/25/a-history-of-android-market-share-how-googles-mobi.aspx

Apple may make some modest gains in the quarters to come, but unless it launches a low-cost iPhone (something it has stubbornly avoided), it won't capture the emerging market masses.

Perhaps one day we'll move on to a different computing platform. Until then, it's an Android world.

Lullz

@Winter

It's very probable that Apple will release a low cost model once the growth of the current market has reached the limits. Currently maybe 20-40% of people who can afford an iPhone are buying one.

abdul muis

@Lullz

It depends on how you do the math. Does hand-me-down & buy used phone count as 'can afford'?

Per "wertigon" Ekström

@Lullz:

Where is the low-cost PC/iPad then? Apple doesn't do low-cost, but yes that option still remains to them. It's doubtful such a move is in their best interest though.

Lullz

@abdul muis

New phones.

Apple is currently selling maybe 40% of the phones sold in the price segment iPhone is sold. That covers the 40% range. Then again it's possible only half of the people able to afford that expensive phones are actually buying an expensive phones. That covers the 20% range.

@PWE

Has there been a real need for a low-cost Mac or iPad? The mid range devices have covered that area. If a less expensive iPhone is not in Apple's interests, does gaining the market share really matter or not?

Tester

@Lullz:

"If a less expensive iPhone is not in Apple's interests, does gaining the market share really matter or not?"

That depends what 'Apple's best interest' is.
Right now their interest seems to be to gobble up as much money as they can with the least amount of work possible.

But this coin has a flipside: Many current Apple users who are not strongly devoted to Apple are slowly starting to realize that Apple is no longer the company that was led by Steve Jobs, the Apple of 2015 is not really interested in leading innovation, they are merely interested in leading profits. And this will crumble - such a business is not infinitely sustainable. And when that happens and Apple has no wide reaching market share the business may implode faster than anyone might think. In mobile most players who developed problems followed the same pattern: lazy execution that was more interested in protecting the bottom line rather than the actual product. This went well for quite some time in which the rot could take hold until it was too late, and when it came to the surface the business crashed down like a house of cards. Yes, I see Apple right in the early stages of that trajectory right now.

abdul muis

@Lullz

"New phones.

Apple is currently selling maybe 40% of the phones sold in the price segment iPhone is sold. That covers the 40% range. Then again it's possible only half of the people able to afford that expensive phones are actually buying an expensive phones. That covers the 20% range."

1. I don't know how you got the 40% number.
2. While I agree that "it's possible only half of the people able to afford that expensive phones are actually buying an expensive phones", you also need to consider that there's a lot of people who can't really afford expensive phone, but buy it anyway. There is a lot of waitress and barista ( https://www.youtube.com/watch?v=5OBJjxWBMtc ) who were on minimum wages, but opted to have the greatest and latest iphone.
3. Don't discount the hand-me-down market share. If (random number, let say 30%) of apple user is a kid with hand-me-down iPhone, that means iPhone reach 30% of segment that were for, let say, $100 smartphone. Which also means that apple already targeted the cheap segment.

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    Tomi Ahonen is a bestselling author whose twelve books on mobile have already been referenced in over 100 books by his peers. Rated the most influential expert in mobile by Forbes in December 2011, Tomi speaks regularly at conferences doing about 20 public speakerships annually. With over 250 public speaking engagements, Tomi been seen by a cumulative audience of over 100,000 people on all six inhabited continents. The former Nokia executive has run a consulting practise on digital convergence, interactive media, engagement marketing, high tech and next generation mobile. Tomi is currently based out of Helsinki but supports Fortune 500 sized companies across the globe. His reference client list includes Axiata, Bank of America, BBC, BNP Paribas, China Mobile, Emap, Ericsson, Google, Hewlett-Packard, HSBC, IBM, Intel, LG, MTS, Nokia, NTT DoCoMo, Ogilvy, Orange, RIM, Sanomamedia, Telenor, TeliaSonera, Three, Tigo, Vodafone, etc. To see his full bio and his books, visit www.tomiahonen.com Tomi Ahonen lectures at Oxford University's short courses on next generation mobile and digital convergence. Follow him on Twitter as @tomiahonen. Tomi also has a Facebook and Linked In page under his own name. He is available for consulting, speaking engagements and as expert witness, please write to tomi (at) tomiahonen (dot) com

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