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October 10, 2007


Jonathan Marks

justice does come in the end! The whole business of a phone company is to get people talking! But not about bad customer service.

Mario Vega and Debra Gonzalez

To Mr. Bob Johnson, chief service officer at Sprint Nextel; we have been a Sprint PCS for almost a year and it has been for a lack of better terminology a nightmare. I am a DoD employee and was relocated to the state of PA from PR; in April we requested a change of address after making sure the last PR invoice was paid. We had the address change but also the account number, since May all following invoices have been including the old account number April’s amount as overdue. Monthly payment have include copies of canceled check for our banking institution, but still every month we find our self with the service suspended and charges for reactivation and late charges. We have not been able to find a way to make your financial department understand the above situation, they are good on treating us every time a statement is send to us. Our next step will be taking our business else were to any of your competition were they can appreciate our business.

Olu Aiyegbusi

I kept my sprint service for all of 10 DAYS. I ordered a family plan online and was double charged for it. Almost $650. Sprint then refused to return the over charge for three weeks. I subsequently canceled the service and returned both phones. Theyy acknowledged receiving both phones back but only gave me credit for one of them. Saying they would credit the other one on the next bill and I would receive a refund in 60 days or there abouts. Basically it looks like for my ten days of Sprint service it is going to take 90-120 days to get all my money back including the money they stole by double charging my credit card without my permission. Thanks Sprint. That is why I am now with T-Mobile where no of this crap goes on.

Mark Cressman

For two months now we have had to call to straighten out our bill (double and triple charged on text family plan, overcharges, etc.). Each time we call it is a nightmare. We get people in foreign countries who cannot speak englich or are jst plain stupid! We are leaving Sprint for Verizon. Good bye forever Sprint!!

William C Mitchell

I can't believe the poor customer service from Nextel with all the competition out there. I have been faithful to Nextel for 4 years and now I can stand next to the tower and get zero service. I live in the middle of Alpharetta, Ga. and have service about 30% of the time. I have tried to work with Nextel to get a discount or something to make up for the poor service but I get nothing in return but higher cost. I'm in customer relations and I understand how it works and you guys have no clue how to help customers or run a buisness. With this I have become fed up with Nextel treating me like I don't have a choice in the matter but let me say this to you, I will spend more on the new iphone JuLY 11TH AND GET SERVICE WITH NO DROPPED CALLS THAN TO BE TREATED LIKE I AM JUST A NEMBER NOT A CUSTOMER. I tried but enough is enough. Thanks for your time.

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Available for Consulting and Speakerships

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    Tomi Ahonen is a bestselling author whose twelve books on mobile have already been referenced in over 100 books by his peers. Rated the most influential expert in mobile by Forbes in December 2011, Tomi speaks regularly at conferences doing about 20 public speakerships annually. With over 250 public speaking engagements, Tomi been seen by a cumulative audience of over 100,000 people on all six inhabited continents. The former Nokia executive has run a consulting practise on digital convergence, interactive media, engagement marketing, high tech and next generation mobile. Tomi is currently based out of Helsinki but supports Fortune 500 sized companies across the globe. His reference client list includes Axiata, Bank of America, BBC, BNP Paribas, China Mobile, Emap, Ericsson, Google, Hewlett-Packard, HSBC, IBM, Intel, LG, MTS, Nokia, NTT DoCoMo, Ogilvy, Orange, RIM, Sanomamedia, Telenor, TeliaSonera, Three, Tigo, Vodafone, etc. To see his full bio and his books, visit Tomi Ahonen lectures at Oxford University's short courses on next generation mobile and digital convergence. Follow him on Twitter as @tomiahonen. Tomi also has a Facebook and Linked In page under his own name. He is available for consulting, speaking engagements and as expert witness, please write to tomi (at) tomiahonen (dot) com

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Tomi Ahonen Almanac 2009

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Alan's Third Book: No Straight Lines

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