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« Citizens for ethical elections | Main | How fast is SMS? Most expect us to reply in 5 minutes »

July 12, 2007


David Cushman

Interesting to contrast with how the BBC responded yesterday when their trustworthiness was brought into question (re the Queen-in-a-strop story).
They recognised they'd done wrong. Apoligised, and started to hunt out other cases in which it's possible they may have mislead, just in case.
They know they've made a howler, and the know it has potentially disastrous impact. They have acted swiftly.
In so doing they have reinforced how important the public's trust is to them - by how bad they feel when they believe they have let us down.

The public gets the message: Trust is important to us. Telling the truth is core to this. These are enshrined in how we work and what we strive for.

Not quite the message Sprint is broadcasting by their actions, is it?

Tomi T Ahonen

Hi David

So true so true... And yes, there is still more dirt showing up (I can't believe how bad this case is). Now there is a great story at Ars Technica about how Sprint's own systems generate multiple calls. They regularly hang up, ask you to call back, or give other numbers to call. All these add up calls. The reporter recites his own experience and said just on billing issues, which Sprint can't seem to get right first time, nor fixed first time, he racked up a massive amount of calls.

Then in preparing the story he asked Sprint to comment. No response of course.

Meanwhile, Sprint was frightened by the 200 army guys they expelled (too much roaming, although roaming is a feature they offer) - so they apologized for those, and reinstated.

Meanwhile, of the Sprint 1000, an unspecified number of those have also been reinstated? At least two who were vocal about mistreatment at Sprint Users board are among this group. But no apology here.

What is wrong with the company. If I was CEO of a company that receives America's worst rating for customer service, I'd fire my marketing management, bring in true professionals - and do my utmost not to be in the glare of the spotlight on these kinds of PR blunders. This will only make matters worse for Sprint. I can't understand them.

Hey, David, thanks for writing (and for blogging about it too).

Tomi :-)

Linda Wilson

I have spent over nine hours on the phone trying to get my phones concelled I wish I was one of the lucky 1000. Sprint Nextel has been a nightmare. This is the letter I am rying to get to the CEO Mr Forsee. Maybe you can help.

I have a problem I hope you can help me with I have been trying to cancel my phone for over a month and am getting no where. I have spent over nine hours on the phone with customer care and have been insulted and threatened. I paid my bills on time every month of around four hundred + a month. I was left a message on my answering machine from a Arianne that verified my contract was up on 21-June 2007 with a reference # of 216021366. When I tried to close my account (#5381344) I was told I can only close it through one person who never returns my calls. My access code is 2118. Please help me with this problem I don't feel I should be Treated this way threatened with disconnect charges and legal action for keeping my tape of the message left on my answering machine. I would like my phones shut off on August 1, 2007.

Thank you for your time
Linda Wilson


Why has nothing been done about this? I spent over 2 1/2 hrs (on hold) trying to get my problems resolved and got nowhere! It seems as if they place you on hold with hopes that you just hang up. I personally am taking steps to file a lawsuit against sprint for all the money, time, and stress they have put me thru. If anyone has any helpful info that will assist me in my efforts please inform me.

Andreas S Korff

Sprint works with the PORN industry and collects the money for them.
I had many unknown and unauthorized calls on my phone which ended up in Grenada for $1.49 per minute, $0.44 per minute last year or even free when you call from a roaming location.
Access can not be blocked either by phone number, international calling or area code.
Sprint/Nextel is collecting the money via your phone bill and cuts you off when you complain because you are disputing the charges. Child endangerment with the help of corporate america..that is okay...just do not kick your dog.
After 7 month still no fix, except many, many hours talking to rude employees.


Sprint is just a crook. They owe me money ($12) and they are sending me bills. They currently have turned it over to a collection agency, saying I owe them $65 dollars. I signed up for 2 phones at the local Costco store and cancelled service 11 days later at the same Costco store. This is well within the trial period where you can cancel supposedly without further obligation. They have sent me wild bills clear up to about $350. I went back to the Costco a few months after cancelling service and the same clerk that signed me up and cancelled called sprint and sprint told him everything was taken care of, it would take the next billing cycle to clear everything up. What a lie. These people are just crooks!

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