US Airways and Home Land Security

Having read Alan's post about US Airways and reading some of the horror stories of flying with US Airways, I felt compelled to take one of those stories and repost it. Here is Charlene Sperduto's story. As Alan would say, Companies are from Mars and Customers are from Venus

Alan,

I commend you for speaking up about this issue. USAirways expects it's customers to follow there rules and regulations to be on time, amount of luggage to carry on, limited bev/food service flights, etc.

What about our rules and regulations we ( customer ) expect the Airlines to follow?

I would love to make a civil law suit against this company and heed warning to other airlines for such bad treatment and disrespect to it's customer. Any thoughts?

My experience with USAirways was similiar to yours, however, it's been 12 days now and I still do not have my luggage since March 11, 2007. I traveled from Erie, Pa to St. Maarten on March 02, 2007 Via Philadelphia. Philly delayed our flight from landing and we missed our 9:30 a.m connection to SXM by 20 minutes. Now we had to incure a hotel fee since USAirways could not get us to our final destination until the next morning!. We had no luggage that evening also. I felt sorry for the passenger's around me the following day.

Once we arrived in SXM, come to find out our luggage made it on the flight the day before without it's passengers!!! Is this a NEW standard of Home Land Security???

On the return flights from SXM to Phl, onto ERI was Horrific. USAirways systems were down and we stood in line to check in for 4 hours, then we had handwritten boarding passes and luggage tickets to make our flight to Phl. This Aircraft of USAirways flight 1309 had NO IDEA who it's passenger's were, nor any type of seating assignments.

If there was a tragedy, No Passenger's families could have been called, nor would any of us be identified as confirmed passengers on this flight. Another Home Land Security standard???

Since the flight was 2 hours late, and trying to get through Customs in PHL was USAirways Encore!
No Luggage was sent from SXM.

We continued to try and make our flight to Erie. We had 20 minutes to connect, and USAirways systems were down and could not print a boarding pass. They told us to try to just go through customs without one!!!! And continued to explain USAirways doesn't care about its customer's and neither did she!! ( Usairways employee ). I was flabbergasted.

Once we tried to get through customs, that wasn't going to happen without a boarding pass. Customs sent us to an EXIT door outside of PHL terminal without checking our carry on luggage to boot??? ( That Home Land Sec. thing again!!) to catch an employee bus to our F Terminal to catch our plane.

Once we got to our F terminal the USAirways counter still couldn't print us a boarding pass and said we had to stay another night in PHL and fly to Erie the Next Day!!! Miss one day vacation on 03/02/07, then miss a day of work on 03/12/07..NO WAY.

They were of no help for vouchers, ground transportation, or a cup of Java!! I requested a flight to Buffalo, NY to get within 1 hour of my residence, and asked for them to pay a one way rental for me to get me home by 2:30 a.m. They wrote up a ground transportaion voucher, but did not include any denomination amount and the rental car agency would not accept this!! How convenient for USAirways AGAIN! We incured another fee that night to get home.

Now it's been 12 days and no luggage. Numerous calls to the Central Baggage Claim area, and Online tracking daily. I am still faxing my request for vouchers, baggage, and compensation daily, but no responses!! Not even a email to confirm they received my email or fax.

I just got a call from a Freight Co. in Montreal, Canada and said they have no idea why they have my luggage in CARGO?? Asked for assistance from me, and have a USAirways rep. to give the ok to mail my luggage to me!. My local Airport has done this for me, only to tell me the luggage had to go through Phl again to be routed to ERIE. I went last night to claim my baggage. GUESS What??? STILL no luggage!

I'm Livid. I would love to call USAIRWAYS on this one legally. I just don't know if it's worth it.

Maybe more people will read this and make it known that it's unacceptable to be taken advantage of by the Airlines.

When I pay for my ticket I expect the flight to be safe, within a respectable time, and my luggage to stay in Passenger Baggage area. If I wanted to pay for CARGO I would...

Thanks for letting me vent, and maybe something good will come of this??? Probably traveling on another airline!!

Charlene Sperduto
Erie PA.

Comments

[David Cushman]

I contacted US Airways on Alan's behalf on the day of his original post - trying to find a contact for him. I suggested (through their convuluted online 'contact us') that they may like to read his post.
I have yet to have any kind of reply.

[garrett lackey]

Regarding US. Airways

Charlene - thanks for the report. Made up my mind not to fly them.

The luggage problem is a real problem there - have had personal friends relate that to me.

Sorry to hear about the extent of your problem.

The response/lack of response from U.S. Airways is totally unacceptable on any level.

Garrett

[Edward Mitchell]

No response on my baggage claim fax either, or from the 'contact us' link.

Anyone else have a problem with U.S. Airways?

Maybe if we get 5 or more of us together, they will take us more seriously.

Please feel free to email me e j m 5 p (at) virginia edu

[Office 2007]

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Maybe if we get 5 or more of us together, they will take us more seriously.

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[adt home security system]

The Secure Flight program promises to match the names of passengers boarding flights heading in and out of the U.S. with the names on suspected terrorist watch lists. The Department of Homeland Security (DHS) says that it will make this process more effective and reduce flagging innocent people.

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