Alan and I wrote about the big shifts happening in traditional retail, and that it was hitting particularly hard those businesses which offered sales of virtual goods and services. Certainly travel is one of those most heavily hit. Today the Financial Times reports that British Airways is closing its last remaining 17 travel stores in Britain. BA also closes one of the three calling centres in the UK. In its announcement about the closings the airline also mentioned that 83% of its passengers already fly on e-Tickets. Also interestingly the calling centre use for travel bookings has peaked as ever more passengers do-it-yourself right on the web. Why would an airline need to sell old-fashioned paper tickets printed at stores.
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March 16, 2006
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Available for Consulting and Speakerships
- Available for Consulting & SpeakingTomi Ahonen is a bestselling author whose twelve books on mobile have already been referenced in over 100 books by his peers. Rated the most influential expert in mobile by Forbes in December 2011, Tomi speaks regularly at conferences doing about 20 public speakerships annually. With over 250 public speaking engagements, Tomi been seen by a cumulative audience of over 100,000 people on all six inhabited continents. The former Nokia executive has run a consulting practise on digital convergence, interactive media, engagement marketing, high tech and next generation mobile. Tomi is currently based out of Helsinki but supports Fortune 500 sized companies across the globe. His reference client list includes Axiata, Bank of America, BBC, BNP Paribas, China Mobile, Emap, Ericsson, Google, Hewlett-Packard, HSBC, IBM, Intel, LG, MTS, Nokia, NTT DoCoMo, Ogilvy, Orange, RIM, Sanomamedia, Telenor, TeliaSonera, Three, Tigo, Vodafone, etc. To see his full bio and his books, visit www.tomiahonen.com Tomi Ahonen lectures at Oxford University's short courses on next generation mobile and digital convergence. Follow him on Twitter as @tomiahonen. Tomi also has a Facebook and Linked In page under his own name. He is available for consulting, speaking engagements and as expert witness, please write to tomi (at) tomiahonen (dot) com
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Tomi T Ahonen: Mobile as 7th of the Mass Media: Cellphone, cameraphone, iPhone, smartphone
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