Yesterday I presented the keynote to the telecoms IT event arranged by Amdocs, a specialist company serving the telecoms carriers in North America and Europe.
The discussion during and after the presentation was very rich and illuminating. These very senior telecoms experts in charge of such areas as the IT, CRM, billing etc for companies like AT&T, Nextel, Sprint etc. They were quite receptive to the thoughts I presented. Obviously my current presentations borrow heavily from our book, and this time included the Connected Age, Generation-C and Alpha Users, and of course blogging and cellphone smart mobs.
The audience gave very interesting personal experiences echoing the themes such as one executive saying he would dismiss the Gen-C argument as too radical, except that he just last week witnessed his 13 year old daughter exhibiting that very same behaviour. Similarly another executive gave a pre-digital example of using Alpha Users, which is how discos and night clubs in New York would fill up their evenings. They would recruit the influencers who then would bring in the crowds.
Perhaps the funniest point was that after the event the hosts, Amdocs, had booked an expensive dinner for us. But they suggested that perhaps, due to the great popularity of my case study on the Habbo Hotel, we should go and register to that virtual world instead.
Thank you Amdocs for the opportunity to join in the event.
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