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January 21, 2013



Hi Tomi,

Nokia sales won't improve due to future boycott from Russian retailers :

The original article is in Russian - paragraph 3 - but Google Translation may help you to understand.

Quickly :

Nokia ends maintenance partnerships in Russia, so most retailers in Russia will boycott Nokia phones as it will be nearly impossible for clients to have their mobile phones repaired under warranty in Russia.

Original article (in Russian)


Wall Street Journal:

Lumia has barely sold 100,000 units in China


I also noticed an interesting pattern :

In press-releases, Nokia considers Asha Touch-phones as smartphones, whereas in quarterly results, they're counted as regular (feature) mobile phones.

So, shall we consider them as smartphones or not ?


More china:

Huawei Ascend W1 launches in China cheaper than Lumia 620

The Ascend W1 has a bigger screen, battery, is cheaper, WP8 and better positioned cause Huawei focuses on chinese market, well its a chinese company.


This struggle with market share has taken all too long. Windows Phone has a loser image in people minds. No one likes to be with loser.


Hi Toni,

have you had a look at the flickr Nokia statistic?
Yes, same results ....

Greetings from Frankfurt



One more. As we know WP8 has an immense use of data even over expensive mobile data connections. And as we just learned Lumia WP8 devices have NO data-counting. Neither integrated nor as external app. Data Sense is US only. How can they fail on that?


What Nokia lost, considering that the industry grew by 57% in the last two quarters:


I think it is fair to say that Nokia has taken a wrong turn running off solely with WP. But I must say I am quite satisfied with my PW808, Nokia does hardware well!


And one more. Lumia fail on .... sending SMS (still present with latest updates):


Giacomo Di Giacomo

Let's hang on one more quarter. After the results of Q1 2013, I cannot imagine anything that Elop could say to defend the WP choice. Then he will either resign, or be kicked off, or change course, or sink with the ship.


And last one since else I end with more then 121 comments on this :-)

The portico-Update that was supposed to fix the crashes and hangs did not fix them.


Spawn: Thanks for posting these links. I read the one at and can't believe such software burdens Nokia's most expensive WP phone. Now I'll read your other links to wpcentral. Is the fault Microsoft's, Nokia's, or both?



It makes no difference. Microsoft's faults are always Nokia's faults cause
a) the customer does not care who's failure it is and
b) Nokia has no access to the code. They cannot change anything but wait for Microsoft. This is a key-feature of there strategy: depend.



To be more clear on that:
In Nokia Lumia only the hardware is Nokia.

Nokia can NOT even issue updates to the device. You read correct. Noia cannot issue updates to Lumia since updates are signed by Microsoft and so ALL updates to Nokia Lumia need to pass Microsoft.

The same goes with the app-store. Its Microsoft's. With the services. All Microsoft. Nokia has only some areas like there add-on apps but even those NEED to pass Microsoft to land in the market place and finally on customers phones.

Yes, Nokia gave up there whole customer-relationship, the whole thing where the big money is (which is not hardware - even not for Apple which could not sell there hardware like they do without the software - or if others would offer the same software on other, more cheaper hardware). Nokia gave up on all this for ... 3% market share.


@ John

Sad but true. At one time every other person had a Nokia phone, now you see samsungs and iPhones. People don't even seen to be overly concerned about the lack of out-of-the-box functionality on the iPhone.

@ spawn

Haven't heard about the SMS thing from my reseller friends here. But the resellers are taking a lot of abuse on the lumia crashing. Serious verbal abuse in some cases. Some of my friends gage stopped selling Nokias in favour of Samsung. More units sold I guess.


To think that by now Nokia might be on its second or third generation of Meego phones. The new Blackberry phone will have much of the functionality of Meego's swipe interface, and like Nokia, Blackberry has some loyal users wishing to stay with their brand. Elop threw brand loyalty away when he put Microsoft in charge of the innards of Nokia smart phones. I would think that if there are any basic faults with WP8 on the Lumia 920 that all those AT&T store salesmen and women would know them by now and be warning their customers against these phones.


@Matthew, working to oust Elop is the best help that anybody could every provide to Nokia.



All the pessimism is well deserved. Windows Phone has been failing for more than 2 years to gain any traction. Do you really think that just ignoring this is going to help?

People are sick and tired of Microsoft and many are just happy to buy something else.

What do you think why WP fails? It's not because it's an utter piece of shit. It clearly isn't. But it's from Microsoft, a company that has repeatedly put its utter disregard for customers on display - the most recent occurence was shoving down the Metro interface down their desktop customers' throats. They do as they please - when they please and then it's always 'screw you customer - adapt or die'. This worked as long as they had a monopoly - but in a market as competetive as the mobile market, smart customers steer clear of such a wannabe monopolist with bad attitudes.

And with so much poison in the system WP won't be able to help Nokia - ever!

Tomi T Ahonen

Thank you all..

Excellent comments and very good links to great additional info - was several new ones for me. Spawn - thanks! I even mentioned your SMS link on Twitter and credited you.

Keep discussion going (and ignore the trolls, I'll remove those as they pop up)

Tomi Ahonen :-)

Interested to know

Great article. I think it's great to SEE how Nokia's obvious lies and half truths about sales look in reality.

I loved that Forbes article about Microsoft. I really believe they're on a downward trajectory but I wonder if the timing will be that soon. I guess it depends on how hard Ballmer is able to willing to fight to stay in control. Hopefully he'll wreck a good bit more before they get rid of him.


The random reboot problem has also been mentionned in MyNokiaBlog :


"Yes, Nokia gave up there whole customer-relationship"

This is deadly.

Nokia cannot fix errors in the OS. Cannot inform customers whether errors stem from the OS or a poorly written app. Cannot perform maintenance (see the link about Russia).

This may be expected from a cheap no-name Chinese Android knock-off manufacturer (with correspondingly low prices), but not from a vendor of premium handsets. If Microsoft does not fundamentally change its licensing policy, WP devices will linger on, but they will be relegated to a much lower category (closer to feature phones than smartphones).


Hi Tomi,
Very interesting blog.
I wanted to say that I am so amazed how the press in France have all spread the same message : Nokia has recovered (*only*) thanks to strong Lumia sales.
It is really amazing to see how it is so easy for Mr Elop to make them telling what he want.
In fact it seems the result, as far as we know, are indeed better than expected for Nokia (mobile selling resisted, good progress for asha, no more loss for their mobile unit) BUT i don't see much why it is the effect of the Lumia.
As you explained, Lumia sale are the same as in Q2.
And all the medias compare the number with Q4/2011 when there was only one model that was being launched, the lumia 800, and only in some parts of the world, or they compare with Q3/2012, when all people were waiting for Christmas and the new smartphones.
But anyway, Mr Elop has succeeded to make everyone think that the not-so-bad-result came from the Lumia sales, from his own strategy, NOT from the agreement with RIM, not from the good result of the other subdiaries, and other phone sales...
I think by this quite cunning communication Mr Elop saved his job for some quarters more.


It's not Ballmer.

See, Microsoft has long, loong, looooooong history of screwing it's partners. It works fine in short term (you screw your partners thus the profits they hoped to obtain are becoming yours), but long term it places you in position where you have weak partners and "everyone and their dog" are trying to screw you. But of course when you are monopoly it's hard. Yet when technological landscape shifts... It becomes much easier - show a small weakness - and you are a toast. This is what happened with Microsoft. Seeds of Microsoft's downfall were planted by Bill Gates.

P.S. Note that IBM was in the same situation 20 years ago (ironically enough Microsoft was "the great savior" back then) and Apple in the first stage of the same cycle (and Google is a libirator this time). IBM survived because it changed it's CEO and radically redid the whole company. Apple... we'll see what'll happen: there are enough companies who are bitter, but it's not as if the whole industry tries to screw it. At least not yet.

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