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January 21, 2013

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Comments

vladkr

Hi Tomi,

Nokia sales won't improve due to future boycott from Russian retailers :

http://translate.google.fr/translate?sl=ru&tl=en&js=n&prev=_t&hl=fr&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.mobile-review.com%2Farticles%2F2013%2Fbirulki-208.shtml&act=url

The original article is in Russian - paragraph 3 - but Google Translation may help you to understand.

Quickly :

Nokia ends maintenance partnerships in Russia, so most retailers in Russia will boycott Nokia phones as it will be nearly impossible for clients to have their mobile phones repaired under warranty in Russia.

Original article (in Russian)
http://www.mobile-review.com/articles/2013/birulki-208.shtml#3

Street

Wall Street Journal:

http://online.wsj.com/article/SB10001424127887323316804578161310361306462.html

Lumia has barely sold 100,000 units in China

vladkr

I also noticed an interesting pattern :

In press-releases, Nokia considers Asha Touch-phones as smartphones, whereas in quarterly results, they're counted as regular (feature) mobile phones.

So, shall we consider them as smartphones or not ?

Spawn

More china:

Huawei Ascend W1 launches in China cheaper than Lumia 620

http://www.gsmarena.com/huawei_ascend_w1_launches_in_china_cheaper_than_lumia_620-news-5378.php

The Ascend W1 has a bigger screen, battery, is cheaper, WP8 and better positioned cause Huawei focuses on chinese market, well its a chinese company.

JJ

This struggle with market share has taken all too long. Windows Phone has a loser image in people minds. No one likes to be with loser.

Holger

Hi Toni,

have you had a look at the flickr Nokia statistic?
http://www.flickr.com/cameras/nokia/
Yes, same results ....

Greetings from Frankfurt

Holger

Spawn

One more. As we know WP8 has an immense use of data even over expensive mobile data connections. And as we just learned Lumia WP8 devices have NO data-counting. Neither integrated nor as external app. Data Sense is US only. How can they fail on that?

http://wmpoweruser.com/no-universal-data-counter-feature-in-wp8-as-data-sense-is-carrier-dependent/
http://forums.wpcentral.com/windows-phone-8/202809-lumia-920-data-monitor.html

foo

What Nokia lost, considering that the industry grew by 57% in the last two quarters:

http://oi50.tinypic.com/1hy1pi.jpg

svensson

I think it is fair to say that Nokia has taken a wrong turn running off solely with WP. But I must say I am quite satisfied with my PW808, Nokia does hardware well!

Spawn

And one more. Lumia fail on .... sending SMS (still present with latest updates):
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-can-t-send-text-messages/td-p/1615590

On SMS! OMG!

Giacomo Di Giacomo

Let's hang on one more quarter. After the results of Q1 2013, I cannot imagine anything that Elop could say to defend the WP choice. Then he will either resign, or be kicked off, or change course, or sink with the ship.

Spawn

And last one since else I end with more then 121 comments on this :-)

The portico-Update that was supposed to fix the crashes and hangs did not fix them.

http://forums.wpcentral.com/nokia-lumia-810/212989-did-portico-update-fix-crashing-freezing-issues.html
http://forums.wpcentral.com/nokia-lumia-920/210013-any-way-uninstall-portico-my-crashing-problems-went-bad-worse.html

Eurofan

Spawn: Thanks for posting these links. I read the one at discussions.nokia.com and can't believe such software burdens Nokia's most expensive WP phone. Now I'll read your other links to wpcentral. Is the fault Microsoft's, Nokia's, or both?

Spawn

@Eurofan

It makes no difference. Microsoft's faults are always Nokia's faults cause
a) the customer does not care who's failure it is and
b) Nokia has no access to the code. They cannot change anything but wait for Microsoft. This is a key-feature of there strategy: depend.

Spawn

@Eurofan

To be more clear on that:
In Nokia Lumia only the hardware is Nokia.

Nokia can NOT even issue updates to the device. You read correct. Noia cannot issue updates to Lumia since updates are signed by Microsoft and so ALL updates to Nokia Lumia need to pass Microsoft.

The same goes with the app-store. Its Microsoft's. With the services. All Microsoft. Nokia has only some areas like there add-on apps but even those NEED to pass Microsoft to land in the market place and finally on customers phones.

Yes, Nokia gave up there whole customer-relationship, the whole thing where the big money is (which is not hardware - even not for Apple which could not sell there hardware like they do without the software - or if others would offer the same software on other, more cheaper hardware). Nokia gave up on all this for ... 3% market share.

John Waclawsky

"With the data now coming it, it is clear the market movement away from Microsoft products, toward Apple and Android products, has not changed." current reference at forbes -

http://www.forbes.com/sites/adamhartung/2013/01/20/sell-microsoft-now-game-over-ballmer-loses/

@Eurofan, the fault is poor and complex software, plain and simple. The word gets out that the software os is crap and more and more people find out and get other products from android or apple. I believe the Nokia hardware is pretty good and competitive but the real problem is that NO ONE WANTS A WINDOWS PHONE OR TABLET. The article concludes that Microsoft is losing market share and Nokia is just following along and losing too. "No longer is Microsoft seen as a leader. Instead it is rapidly losing market relevancy as people look to Apple, Google,..."

Look at Windows phone sales last quarter that is a small fraction of Apple or Android. Truth is, despite 3 years of development, a huge amount of pre-release PR and ad spending, nobody much cares about Win8, Surface or new Microsoft-based mobile phones. People want an iPhone or Samsung product.

tired

@ John

Sad but true. At one time every other person had a Nokia phone, now you see samsungs and iPhones. People don't even seen to be overly concerned about the lack of out-of-the-box functionality on the iPhone.

@ spawn

Haven't heard about the SMS thing from my reseller friends here. But the resellers are taking a lot of abuse on the lumia crashing. Serious verbal abuse in some cases. Some of my friends gage stopped selling Nokias in favour of Samsung. More units sold I guess.

Eurofan

To think that by now Nokia might be on its second or third generation of Meego phones. The new Blackberry phone will have much of the functionality of Meego's swipe interface, and like Nokia, Blackberry has some loyal users wishing to stay with their brand. Elop threw brand loyalty away when he put Microsoft in charge of the innards of Nokia smart phones. I would think that if there are any basic faults with WP8 on the Lumia 920 that all those AT&T store salesmen and women would know them by now and be warning their customers against these phones.

glonq

@Matthew, working to oust Elop is the best help that anybody could every provide to Nokia.

Tester

@Matthew:

All the pessimism is well deserved. Windows Phone has been failing for more than 2 years to gain any traction. Do you really think that just ignoring this is going to help?

People are sick and tired of Microsoft and many are just happy to buy something else.

What do you think why WP fails? It's not because it's an utter piece of shit. It clearly isn't. But it's from Microsoft, a company that has repeatedly put its utter disregard for customers on display - the most recent occurence was shoving down the Metro interface down their desktop customers' throats. They do as they please - when they please and then it's always 'screw you customer - adapt or die'. This worked as long as they had a monopoly - but in a market as competetive as the mobile market, smart customers steer clear of such a wannabe monopolist with bad attitudes.

And with so much poison in the system WP won't be able to help Nokia - ever!

John Waclawsky

@tester - well said. "poison" is exactly the right word. You would be amazed at all the hidden agendas quietly cheering for Microsoft's demise.

The microsoft business model won't fit into our future. It is badly broken past business model and we now are witnessing a microsoft decent into irrelevancy because the facts say: NO ONE WANTS A WINDOWS PHONE OR TABLET

Tomi T Ahonen

Thank you all..

Excellent comments and very good links to great additional info - was several new ones for me. Spawn - thanks! I even mentioned your SMS link on Twitter and credited you.

Keep discussion going (and ignore the trolls, I'll remove those as they pop up)

Tomi Ahonen :-)

Interested to know

Great article. I think it's great to SEE how Nokia's obvious lies and half truths about sales look in reality.

I loved that Forbes article about Microsoft. I really believe they're on a downward trajectory but I wonder if the timing will be that soon. I guess it depends on how hard Ballmer is able to willing to fight to stay in control. Hopefully he'll wreck a good bit more before they get rid of him.

EmmanuelM


The random reboot problem has also been mentionned in MyNokiaBlog :

http://mynokiablog.com/2013/01/11/my-issues-with-windows-phone-8-one-month-on/

anobserver

"Yes, Nokia gave up there whole customer-relationship"

This is deadly.

Nokia cannot fix errors in the OS. Cannot inform customers whether errors stem from the OS or a poorly written app. Cannot perform maintenance (see the link about Russia).

This may be expected from a cheap no-name Chinese Android knock-off manufacturer (with correspondingly low prices), but not from a vendor of premium handsets. If Microsoft does not fundamentally change its licensing policy, WP devices will linger on, but they will be relegated to a much lower category (closer to feature phones than smartphones).

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