No manner of work-related stress is any excuse for such behavior and this person, "Ian" deserves to be fired, and this story must be made a public outrage. I join JMac in spreading the story, and ask all of our readers who blog or twitter or discuss mattters on discussion groups etc, to raise this issue. It is a case of abuse by officials, caught on cameraphone and if justice is to be served, the elderly man must get an apology and "Ian" the London Underground man needs to be fired. Also the Mayor of London and the general manager of the London Underground need to make clear statements that this is not acceptable by the staff of the famous Tube, a London tourist attraction.
UPDATE MONDAY - There was a tremendous outcry to the story, the video was viewed tens of thousands of times, the twitterers and bloggers got into it, and at JMac's original posting there are over 600 comments. The story got picked up by major UK newspapers and TV news including the BBC and Sky. Ian the Tube worker has been suspended and the incident is under urgent investigation, and even the London Mayor has weighed in demanding urgent info on it. Thank you JMac for catching the story on video, and blogging about it. Jonathan has written a follow up which includes many links, headlines, etc.